Wednesday, July 25, 2012 posted by Rebecca Daneault
We all know the importance of networking, right? You know -
shaking hands, schmoozing and rubbing elbows at various events. But while doing
that might get you a list of potential leads, it’s the follow up you do after
the fact that will actually get you results, which is to reel them in and hook them
as paying customers. So what are the best techniques for reaching out after
that first contact and keeping communication going? Here are a few pointers and
best practices to make your follow up activities more successful.
Strike while the iron
is hot. Don’t wait too long after your initial meeting to reach out to your
new leads. Whenever possible, tell them precisely when you plan to do so and
stick to it. For instance, when telling them how great it was to meet them, let
your new prospect know that you’ll be following up on Monday to discuss XYZ
with them. By specifying a timeframe you are much more likely to stick to your
guns. And, as an added bonus, when you follow through with your promises your
prospects will be impressed with your professionalism.
Determine the best
method of communication. Sometimes an email is enough to touch base and can
count as enough follow up to keep someone interested. More times than not,
however, if you really want to keep your leads hot and your prospects engaged,
a phone call is much more effective. Take a look at my article from a few
months ago which goes over why
sometimes
email just isn’t enough for the many reasons why. Of course, if your new
lead specifically requested that follow up be done via email, respect that and
do so accordingly. Or, consider sending an initial email requesting a date and
time for a phone call, which will give you more leverage and better your
chances of landing a new client.
Keep at it. Just
following up once won’t necessarily win over those prospects and get them to
take the next step. Sometimes it takes several attempts to finally close the
deal. In fact, there’s a marketing theory called the “Rule of Seven”, which suggests
that it can take up to seven interactions with a brand before a potential
customer takes the leap and makes a purchase. Be consistent and stay in touch
with your leads through a variety of different methods, including emails, phone
calls, and newsletters and do your best to keep your brand at the top of their
mind without overdoing it and being too pushy. Your hard work and persistence will
pay off in the long run.
Gathering leads is the easy part. Successfully turning those
leads into paying customers is the challenge, and good follow up is the key. By
employing these three simple techniques, you can stay in contact with your
prospects and improve your chances of converting them into loyal clients.
Labels: marketing, sales tips, small business
posted by Rebecca Daneault @ 3:13 PM