Tuesday, February 12, 2013 posted by Rebecca Daneault
In today’s economy, businesses of every size are struggling
to find ways to cut costs in order to stay afloat. Perhaps nobody feels this
pressure more, though, than the small business owner. One of the easiest ways
to reduce expenditure is to cut staff, but actually doing so when you’re
already operating on a small team can be challenging. When it comes to staff
reduction, how do you choose which role to eliminate? The good news is, with
today’s technology, you don’t have to hem and haw too much.
Here are 4 reasons
you can trim your payroll by not requiring a live attendant to handle your
incoming calls.
Robust Phone Trees – If your business is large enough that you
have multiple team members and departments, you may think you need a
receptionist to direct calls as they come in to ensure that they reach the
appropriate department. With a virtual phone system, you get the option of
building out robust phone trees and using an advanced IVR to allow callers to
select from self-service options.
Find Me/Follow Me – Many small business owners feel the need to
hire a live attendant to be able to track them down when someone calls while
they’re out and about. After all, to be successful, you can’t be tied to your
desk, right? Of course! But that doesn’t mean you have to dish out a salary to
have someone field your calls to you while you’re on the road. Find me/follow
me can do that job for you, instantly connecting incoming calls to you wherever
you are – office, home or cell – eliminating the need for a live attendant.
Time Based Call Routing – As a busy small business owner, you
know your schedule can change at any given moment as you’re being pulled in a
dozen different directions. You may think that you need an assistant to manage
all of these schedule changes so callers can be directed to where you are at
any given interval throughout your day. Not necessarily! With a phone system
that has a time based call routing feature, you can pre-program how calls will
be routed based on your specific schedule.
Live Reception Service – For those business owners that simply
can’t bring themselves to go completely technical, you still have options that
don’t involve placing another person on your payroll. Live reception, for
instance, allows you to essentially outsource your phone coverage to a
professional service. You choose the hours (even 24/7/365 if you want) and
provide the details for how calls should be handled and you’re good to go!
Carrying extra staff members can be a huge financial burden
on a business, especially in today’s economy. With a feature rich virtual phone
system, you’ll have a little more breathing room in terms of salary. Instead of
needing to hire a live attendant, you can use your business phone system to
always stay connected, any time, any place and save money in the long run. What’s
not to love?
To learn more about how a virtual phone system can change
the way you do business,
click here or
call (800) 750 6878 to get started today.
Labels: business in the cloud, live receptionist, small business tips, virtual phone system
posted by Rebecca Daneault @ 10:34 AM