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4 Reasons You Don’t Need to Pay a Live Attendant

In today’s economy, businesses of every size are struggling to find ways to cut costs in order to stay afloat. Perhaps nobody feels this pressure more, though, than the small business owner. One of the easiest ways to reduce expenditure is to cut staff, but actually doing so when you’re already operating on a small team can be challenging. When it comes to staff reduction, how do you choose which role to eliminate? The good news is, with today’s technology, you don’t have to hem and haw too much. 

Here are 4 reasons you can trim your payroll by not requiring a live attendant to handle your incoming calls.

Robust Phone Trees – If your business is large enough that you have multiple team members and departments, you may think you need a receptionist to direct calls as they come in to ensure that they reach the appropriate department. With a virtual phone system, you get the option of building out robust phone trees and using an advanced IVR to allow callers to select from self-service options. 

Find Me/Follow Me – Many small business owners feel the need to hire a live attendant to be able to track them down when someone calls while they’re out and about. After all, to be successful, you can’t be tied to your desk, right? Of course! But that doesn’t mean you have to dish out a salary to have someone field your calls to you while you’re on the road. Find me/follow me can do that job for you, instantly connecting incoming calls to you wherever you are – office, home or cell – eliminating the need for a live attendant.

Time Based Call Routing – As a busy small business owner, you know your schedule can change at any given moment as you’re being pulled in a dozen different directions. You may think that you need an assistant to manage all of these schedule changes so callers can be directed to where you are at any given interval throughout your day. Not necessarily! With a phone system that has a time based call routing feature, you can pre-program how calls will be routed based on your specific schedule.

Live Reception Service – For those business owners that simply can’t bring themselves to go completely technical, you still have options that don’t involve placing another person on your payroll. Live reception, for instance, allows you to essentially outsource your phone coverage to a professional service. You choose the hours (even 24/7/365 if you want) and provide the details for how calls should be handled and you’re good to go! 

Carrying extra staff members can be a huge financial burden on a business, especially in today’s economy. With a feature rich virtual phone system, you’ll have a little more breathing room in terms of salary. Instead of needing to hire a live attendant, you can use your business phone system to always stay connected, any time, any place and save money in the long run. What’s not to love? 

To learn more about how a virtual phone system can change the way you do business, click here or call (800) 750 6878 to get started today.

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posted by Rebecca Daneault @ 10:34 AM