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5 Benefits of Visual Voicemail

If you’ve been in business for more than a day you understand that voicemail is a necessary evil. Sure, you’d love to be able to take every call as it comes in and be there for every customer the moment they need you, but it’s simply impossible. A virtual phone system makes this a little easier on everyone involved. First, it allows you to record personal greetings that will encourage callers to leave a message. Second, and more importantly, it provides you with a variety of options for retrieving and keeping track of these messages. One of the best ways is through visual voicemail, or voicemail transcription as it’s sometimes called. Here are just a few of the many benefits of this valuable feature.

  • Time Savings – Dialing in to a voicemail and going through the endless prompts to retrieve messages is a pain in the you-know-what. Wouldn’t it be so much easier if you could just read the message in your email or through a text? Well, you can. That’s exactly what visual voicemail is and it’s a huge time saver.
  • Eliminates Confusion – Ever listen to a recorded message and end up wondering what on earth you just heard? Or how about when you can’t find a pen in time to jot down a call back number? Avoid having to replay your messages over and over to capture missed information or clarify a detail - all the info is right in front of your eyes with voicemail transcription.
  • Stay Organized – Keeping track of who called when and why can be a hassle and a half, especially with the million other things you’re juggling. Because visual voicemail can be delivered to your inbox, you can organize your messages just as you would emails so you can stay on top of everything and nothing falls through the cracks.
  • Manage Follow Ups – Did somebody leave a message on your voicemail that would be best dealt with by someone on your sales team? No problem. Forward the voicemail transcription right to that person for timely and professional follow-up.
  • Instant Gratification – Say you’re in a meeting when that important call comes in. You know you can’t answer it but you’re dying to know what the call is about. No problem! Visual voicemail lets you read your message right from your smart phone so you know instantly (and discretely) what’s going on.

The reality is you simply cannot take every call as it comes in. With visual voicemail you can easily and efficiently retrieve, track and follow up on your important messages and better manage your communications to deliver prompt, professional service to your valuable customers.

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posted by Rebecca Daneault @ 10:07 AM