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How to Choose the Right Phone System for Your Business


Whether you’re a one man show or a growing organization, telecommunications is one of the most important factors to the success of your business.  Virtual phone systems provide an optimum solution, particularly for those companies that are on a budget, because they are feature-rich yet affordable. The thing is, when it comes to actually picking a phone system, the choices are many and the process can seem overwhelming.  Here are a few things to consider and questions to ask when you’re choosing a business phone system.

Do you need a new phone number, or do you already have an existing one?  If you have a number that you’ve already used to establish your business, be sure to choose a phone system and provider that allows you to port your existing number with no interruption in service to your customers.  You’ll also want to consider whether you want to get your own toll-free number, and if so, whether your system allows for that.

Do you have room for equipment? While some larger, traditional phone systems may appear to have a lot of bells and whistles, they also typically come with a lot of large and costly equipment. The beauty of a virtual phone system is that it’s completely web-based, so even if you’re working out of a tiny home office, you can still have a powerful telecommunications system in your corner.

Do you need multiple extensions? Many basic phone systems come with just one or two main extensions, and charge extra for more. If you have a large or growing team, or just prefer to set up multiple extensions, you’ll want to be sure to choose a virtual phone system that provides unlimited extensions.

How many minutes do you need? If you run a small operation, you probably don’t need a ton of minutes. On the other hand, if that business requires you to field a lot of phone calls, or if your team is on the larger size, a plan with more minutes might make more sense. When you’re looking into phone systems, be sure they offer packages that suit your needs and don’t include too many, or too few, minutes.

What extra features would you like? Phone systems aren’t one size fits all. One of the biggest ways they differ is in the features they offer. Consider what things might make your life easier, like visual voicemail, find me/follow me, or group calling, and do the research to choose a virtual phone system that includes these features at little or no extra cost.

Finally, when you’re choosing a phone system for your business, don’t forget customer service and support. You want to be sure that if and when you need assistance or have questions, there will be someone there to help. Keep all of these things in mind, and you’ll be much more likely to end up with a virtual phone system that is a perfect fit for your business.

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posted by Rebecca Daneault @ 5:10 PM

Thinking of Relocating Your Business? Here are 6 Tips to Make the Move Go Smoothly

People choose to relocate for a number of reasons - better opportunity, lower taxes, growth, cost savings – you name it. Uprooting your business can be nerve wracking and stressful because there are so many things to consider. The good news is there are a number of helpful tips that can help make your transition to a new location as smooth and stress- free as possible.

Plan Ahead – Months before your scheduled move, sit down and hammer out as many of the logistical details as possible. If you plan on renting an office or retail space, take time to scout out all the possibilities before settling on one. The more time you allow yourself to consider every angle of your relocation, the more prepared you’ll be.

Communicate – Be honest and open with your employees and your customers, giving them plenty of notice about the move and how it will affect them. If possible, involve your team in every step of the moving process. When everyone’s on board, the entire transition will go much smoother.

Clean House – If you’ve been in business for any amount of time, chances are you’ve accumulated a bunch of things you may not necessarily need. Take your move as an opportunity to go through the items you’ve collected over time and get rid of what you don’t need. This will help you start fresh at your new location.

Consider Staffing Options – If you’re relocating to an entirely new state or will be expanding in your new location, you may have to hire new staff once you’ve completed your move. Plan ahead and consider working with a staffing agency that can help get people on board and ready to go once you’re up and running again. Again, if your move means having to dismiss existing employees, communicate and give them as much notice as possible.

Market, Market, Market – If you’ll be penetrating a new market where you’re relocating to, start marketing your business before you move to get some exposure and get people excited about the new opportunity that will be coming to their area soon. Take advantage of local marketing opportunities like Groupon deals, Facebook ads, and custom “grand opening” coupons. Join the local Chamber of Commerce to get a jump-start on networking with other local business leaders.

Tie Up Loose Ends – Relocating can be overwhelming, making it easy to forget the last minute loose ends you might have. Make a list to help you remember what needs to be done, like recovering rental deposits, changing your address with the post office, posting a sign at your old business with details about your new location, and updating your website to reflect your relocation.

Moving your business, whether it’s across the street or to the other side of the globe, can be quite a task. We can help! Our virtual phone systems are completely portable, so it’s one less thing you’ll have to worry about! By preparing ahead of time and knowing what to expect, you can help make the transition much more manageable so you can be up and running in your new locale in no time.

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posted by Rebecca Daneault @ 6:23 PM

5 Great (Underutilized) Tools for Small Businesses

Most small business owners understand how important it is to have resources upon which they can draw in order to remain competitive and be successful. Many, however, are not using all of the tools available to them and are therefore missing out on some valuable sources of support and leads. Here are five such resources that are too often overlooked by business owners.

Chamber of Commerce – With the age of the Internet, many business owners have forgotten about the value of good, old fashioned in-person networking. Joining your local Chamber of Commerce can provide an excellent way to make valuable connections to others in your community and generate leads. We’re all about cyber-networking but it’s important not to forget the value of personal connections when it comes to business. Check out the US Chamber of Commerce site to find info on your local chapter.

Free Online Resources – Most things in life aren’t free, but there are a surprising number of small business resources available online that are and can help you manage, build and grow your business. For instance:

  • Google Docs – Create, manage and share documents with your team, colleagues and customers online at the click of a button. Work with documents, spreadsheets and even online surveys. It’s, powerful, easy to use and secure.
  • Jing – Ever try to explain what you see on your computer screen to someone over the phone or in an email? It can be frustrating. Jing lets you instantly capture screenshots and share them so that everyone is on the same page. You can also create online training videos and tutorials that are stored online for easy sharing with anyone, anywhere.
  • Wordpress – Does your company have a blog? If not, you’re missing out. Blogs are excellent tools for connecting with your customers and potential customers and they also happen to be fantastic for SEO purposes (think getting your website to the top of the search engines). Wordpress is easy to use, completely customizable and free.
  • Mail Chimp – The costs associated with email marketing campaigns has scared away many a budget-conscious small business owner. It doesn’t have to anymore. Mail Chimp lets you design, share, and integrate professional email campaigns and easily track your results. Best of all, it’s completely free for lists with up to 2,000 subscribers.
  • Meetup – It’s not always simple to find other business owners in your area to connect with. The Meetup website provides a way for you to locate or organize events where you can engage with others in your area and hopefully come away with some valuable leads.

Local Colleges – Area universities are excellent resources to tap into for entry-level employees or even interns. Some college administrators will work directly with you to help connect you with good candidates. Community colleges are also great for existing employees that you may want to receive further training because they often offer low cost certification courses and other affordable educational programs.

Other Business Owners – Forging partnerships with other businesses in complimentary industries can be a great source of referrals. It’s the old “you scratch my back, I’ll scratch yours” concept and it works. For instance, a local hardware store could easily partner with a handyman to whom they can refer their customers when they need help with a project. The handyman in turn recommends that store’s products to his customers. It’s one stop shopping and everyone benefits.

Small Business Association (SBA) – If you’re not yet familiar with this incredible resource, the time is now. SBA provides a number of tools to small business owners, from help with financing to entrepreneurial training and developmental to advocacy services and more.

These are just five of the many tools at your disposal as a business owner. If you’ve started you’ve own business, you’re obviously familiar with the concept of being creative. Apply that same theory of creativity and thinking outside the box to finding other valuable resources to tap into and the possibilities are endless.

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posted by Rebecca Daneault @ 8:48 AM